Hållbara leverantörer inom försäkringsbranschen : En fallstudie på Länsförsäkring Kronoberg gällande leverantörsutvärdering av verkstadsleverantörer utifrån ett hållbarhetsperspektiv

Sammanfattning: Context: The main topic of the study - sustainable supplier evaluations in the insurance industry, is evaluated by looking at opportunities for improvement in the study´s main company, and then based on these shortcomings identify and propose areas of improvement. These areas concern a development of overall criterias within the insurance industry as well as within a business-specific part, in this case workshops. These criterias are then applied in the quantitative method TOPSIS where ranking of suppliers is carried out. Based on this ranking, companies can make sustainable supplier choices of either already existing or new suppliers. Purpose: The study aims to identify potentials in Länsförsäkring Kronoberg´s current evaluation of suppliers regarding workshops . This study produces new overall sustainability criteria within the insurance industry as well as a number of business-specific criteria which are applied in an existing model for supplier evaluation. The goal is for the results to be applicable to other companies in the insurance industry, which is based on the study´s second question. Method: This qualitative case study is based on a deductive approach. Theory and empirical evidence have mainly been taken from scientific articles, but also literary sources, interviews and websites. The selection of respondents has been carried out in a strategic way and a targeted selection has been used.  Results: Possibilities for improvement identified in Länsförsäkring Kronobergs´current supplier evaluation regarding workshops are based on identified potentials regarding lack of clarity and a comparison problem. Based on newly developed criteria implemented in the TOPSIS method, there is greater clarity in what the supplier needs to work on to increase its sustainability rating. With the results of this study it is possible to make simple comparisons between suppliers on all of the criterias´. In addition to this, the result of the study provides a grade that differentiate the suppliers by using decimals, which were previously missing and therefore led to a large part of the suppliers being on the same grade. Contribution: The study contributes to a more transparent and comparable supplier evaluation based on all aspects of sustainability and can be further applied within the insurance industry, which in the near future will be under greater pressure regarding sustainability. Other companies that want to develop their supplier evaluation can also take advantage of the results of this study to implement overall criteria in their own operations and put together their own experts who will identify business-specific criteria for their particular business. The method of developing and applying criteria in TOPSIS can be replicated, but the authors of the study suggest that companies outside the insurance industry create their own appropriate criteria.