Påverkande faktorer på designprocessen : En övergripande studie om faktorers påverkan vid utvecklingen av nya tjänster inom mobila betaltjänster

Sammanfattning: In the socio-technical society, the demands of the user create opportunities for new services based on mobile devices. Services such as Swish and Samsung Pay contribute to new ways for both individuals but also companies to carry out simple mobile-based payments. Through past studies in the field in focus, development of services for mobile payment services, and group and in-depth interviews a number of influencing factors on the design process have been noticed: factors such as the customer’s major impact on a design process and the importance of a functioning communication between designers and customers. Working agile facilitates this and at the same time enables the involvement of users in the design process. This work focus on norms and trends in the design process and the most important influencing factors in a design process based on reality.