Den perfekta informationsspridaren? En komparativ studie av tre organisationers intranätanvändning

Sammanfattning: This is a comparative study of the use of intranet in three organizations. The organizations are one help organization, one hospital and one business company. The intranet is a relatively new medium and it might still not have been accepted by all potential users, which is a waste of resources both for the individual employee and for the overall organization. It is therefore necessary to investigate if there are any differences between organizations concerning the needs of intranets. Our purpose with this study was to deepen the understanding of the use of intranets as a channel of organizational communication and thereby acknowledge the users´ needs and opinions of the intranet. We wanted to know how the intranet is used and what the overall advantages/disadvantages are with the implementation and use of an intranet, according to the respondents. The theories we used are mainly based on the use of information systems, communication and organizational aspects, all connected to the intranet medium. We conducted interviews with one key person in each organization to get an oversight of the organizational intranet. We also handed out questionnaires personally or through our key persons to a number of employees in the three organizations. We found that all three organizations have similar information needs and opinions concerning the intranet. The fields of application used by the employees are of different kinds. The e-mail and other services they actively can participate in are the most frequently used parts of the intranet. The advantages of the intranet are that the information easily can be shared by all employees in the organization and that the intranet gives a larger insight in the entire organization. Some of the disadvantages are that the intranet is too unstructured and that the large amount of information makes it hard to retrieve relevant information. All organizations requested better search functions.