Sökning: "Self Service Technologies SSTs"

Visar resultat 16 - 18 av 18 uppsatser innehållade orden Self Service Technologies SSTs.

  1. 16. Making the customer the co-producer : A critical incident study on customer satisfaction and self-service channel choice in commercial air travel

    Uppsats för yrkesexamina på avancerad nivå, Fakulteten för ekonomi, kommunikation och IT

    Författare :Henrik Huotari; [2012]
    Nyckelord :self-service technologies; customer satisfaction; SST; self-service channels; SAS; service design; self-service; customer co-production; adoption; self-service options;

    Sammanfattning : This thesis is based on a case study of an airline’s (Scandinavian Airlines (SAS)) customers’ views on self-service technologies for check-in; mobile check-in, internet check-in, and machine (kiosk) check-in. The first aim of the paper was to find sources of satisfaction and dissatisfaction in the airline industry. LÄS MER

  3. 17. Factors Influencing the Adoption of Self Service Technologies (SSTs) : A study of attitudes towards SSTs (Internet Banking, Online Shopping and Self-Check-In Machine at the Airports) and the influence of new technologies (smart phones and tablet computers).

    Master-uppsats, Institutionen för informatik

    Författare :Muhammad Shahid Bashir; Sameh A.H. Albarbarawi; [2011]
    Nyckelord :Self Service Technologies SSTs; Smartphone; Tablet Computer Tablet; Internet Banking; Online Shopping; Self Check In Machine; Adoption new Technology; Public Place Interaction; Private Place interaction.;

    Sammanfattning : Developments in information technology and tangible computing facilitate the human’s life by inventing Self Service Technologies SSTs where it changed the way we interact with the environment as well as new technologies did. Nowadays, a lot of new technologies have embodied computer inside such as smartphone and computer tablets. LÄS MER

  4. 18. Hesitation on adoption Self-Service Technologies (SSTs) : A case study on self payment machine

    Magister-uppsats, Institutionen för informatik

    Författare :Muhammad Shahid Bashir; Mohd Zalmy Zakaria; [2010]
    Nyckelord :;

    Sammanfattning : Self service providers are making such systems which offer faster and more flexible service to the user. Most of us are familiar about self service technologies such as Kiosk, Auto Teller Machine, Self Check in machine, Self payment machine etc. Unfortunately, users are not using these SSTs commonly as advancement has been occurring in SSTs. LÄS MER