Sökning: "Self Service Technologies SSTs"

Visar resultat 6 - 10 av 18 uppsatser innehållade orden Self Service Technologies SSTs.

  1. 6. Ascribed Meanings to Self- Service Technologies: Exploring Grocery Shopper’s Use of SSTs and Subsequent Meanings held in a Digitalised World

    Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Elizabeth Martina St Marcus; [2020]
    Nyckelord :self-service technology; communities of practice; grocery shopping; digitalisation; Social Sciences;

    Sammanfattning : Recent years have seen digitalisation entangled in everyday life; with the broader context of a digitalised world, one can no longer see the digitalised retail space and its technological artefacts as a lone-standing phenomena. Instead, it is necessary to see digitalisation as way of understanding and being in the modern world. LÄS MER

  3. 7. The Effect of Self Service Technologies on Store Performance in Retail

    D-uppsats, Handelshögskolan i Stockholm/Institutionen för nationalekonomi

    Författare :Valerio Romano; [2020]
    Nyckelord :self service; speed of transaction; queueing time; conversion rates; productivity;

    Sammanfattning : The purpose of this case study is to examine the effects of the introduction of self service technologies (SSTs) on store performance. The data are collected from a Swedish multinational company and studied through difference in difference regressions. LÄS MER

  4. 8. Unexpected Item in the Bagging Area : An Examination of Joint Recovery and Customer Satisfaction in Retail Self-Service

    Kandidat-uppsats, Linköpings universitet/Företagsekonomi; Linköpings universitet/Filosofiska fakulteten

    Författare :Maria Alvarez Zea; Marissa Metro; [2018]
    Nyckelord :Self-Service Technologies; Service Failure; Service Recovery; Retail; Customer Loyalty; Joint Recovery; Co-Creation; Customer Satisfaction;

    Sammanfattning : With the growth of self-service technologies in retail stores and services, service failure of the technology is seemingly inevitable. This has lead to the question of how these failures influence customers, specifically their satisfaction and loyalty. LÄS MER

  5. 9. Exploration of how to improve experience by designing a self-service technology

    Kandidat-uppsats, Malmö universitet/Fakulteten för kultur och samhälle (KS)

    Författare :Linn Nerlund; [2018]
    Nyckelord :self-service technologies; interaction design; service design; co-creation; improving experience;

    Sammanfattning : The benefit of a self-service technology (SST) is often for the companies, needing less employees when the customers can perform the service by themselves. But an SST might not always benefit the customer or employees experience. LÄS MER

  7. 10. Self-Service Technologies : What Influences Customers to Use Them?

    Magister-uppsats, Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Författare :Bawan Saeid; Elma Macanovic; [2017]
    Nyckelord :Self-Service Technology; Private Self-Service Technology; Perceived Control; Perceived Convenience; Hedonic Value Judgments; Utilitarian Value Judgements; Decision to Use;

    Sammanfattning : Background: The society has changed and become increasingly characterized by technology-facilitated interactions. Companies are starting to make use of self-service. technologies (SSTs), instead of interpersonal encounters during service deliveries. Customers’ usage of SSTs has been examined in previous research. LÄS MER