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1. Ett företags intentioner och nyanställdas upplevelser i samband med introduktion En kvalitativ intervjustudie om organisationssocialisationKandidat-uppsats, Göteborgs universitet / / Institutionen för sociologi och arbetsvetenskap
Sammanfattning : This is a thesis based on a study about organizational socialization and concerns a company’s intentions as well as new employees’ experiences during introduction. The study had four different purposes. LÄS MER
- Kandidat-uppsats, Göteborgs universitet/Institutionen för nationalekonomi med statistik
Sammanfattning : In this paper we have examined the relationship between economic inequality and demand for redistribution for 23 OECD countries and 17 European countries respectively. We depart from two different theories with contradictory predictions of the relationship between demand for redistribution and economic inequality: the median voter theorem predicting a positive correlation (Meltzer and Richard 1986), and the social distance model (MacRae 2006) predicting a negative correlation. LÄS MER
- Master-uppsats, IT-universitetet i Göteborg/Tillämpad informationsteknologi
Sammanfattning : Due to the importance of understanding what circumstances make customer complaint handling successful and how to achieve an effective result; this thesis aims to study the communication failure in the responses given by Swedish telecom companies’ customer service to consumer complaints, and post-complaint consumers’ reactions to those complaint responses through emotions and behavioural intentions.Since previous research about complaint management did not put much focus on communication role as well as on post-complaint consumers’ responses to organizational complaint handling, this study, based on the analysis of authentic customers’ complaint experience with Swedish telecom, incorporates the interactional dimension into the existing models of cognitive and affective antecedents of satisfaction with complaint handling. LÄS MER
- Kandidat-uppsats, IT-universitetet i Göteborg/Tillämpad informationsteknologi
Sammanfattning : Lund who has over 90 systems in 12 departments and now wants to streamline the management of these IT systems. Governance of IT systems is something that Lund would treat as it carried a large amount of changes in their practices, where the control is something missed in trying to standardize their systems. LÄS MER
5. Managing strategic communication:An organizational case study on internal communication channels at Ericsson GöteborgMaster-uppsats, IT-universitetet i Göteborg/Tillämpad informationsteknologi
Sammanfattning : Internal communication in a global company can be seen as a challenge in the organizational environment. Communicational objectives such as message efficiency, creating learning networks and sharing knowledge represent guidelines for any strategy that looks at developing a modern distribution of information. LÄS MER
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