Sökning: "Robin Krasniqi"
Hittade 1 uppsats innehållade orden Robin Krasniqi.
1. The privatization's effect on the perceived service quality
Kandidat-uppsats, Högskolan Kristianstad/Sektionen för hälsa och samhälleSammanfattning : Research question How does the customers´ perceived service quality change when an industry becomes privatized? Purpose The purpose of our study is to examine how the customers´ perceived service quality change after a privatization of an industry. We have investigated if the pharmaceutical industry´s state-owned and privately-owned enterprises deliver different levels of perceived service quality. LÄS MER
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