Sökning: "Robin Krasniqi"

Hittade 1 uppsats innehållade orden Robin Krasniqi.

  1. 1. The privatization's effect on the perceived service quality

    Kandidat-uppsats, Högskolan Kristianstad/Sektionen för hälsa och samhälle

    Författare :Robin Hörqvist; Mentor Krasniqi; [2014]
    Nyckelord :Service management; Customer service quality; New Public Management; Privatization;

    Sammanfattning : Research question How does the customers´ perceived service quality change when an industry becomes privatized? Purpose The purpose of our study is to examine how the customers´ perceived service quality change after a privatization of an industry. We have investigated if the pharmaceutical industry´s state-owned and privately-owned enterprises deliver different levels of perceived service quality. LÄS MER