Sökning: "defection programs"

Hittade 2 uppsatser innehållade orden defection programs.

1. 1. Möjligheter och begränsningar för avhoppare : - En kvalitativ innehållsanalys av nyhetsartiklar gällande avhopp från gängkriminalitet

   Kandidat-uppsats, Umeå universitet/Sociologiska institutionen

   Författare :Linnea Backman; [2024]
   Nyckelord :defectors; defection programs; gang criminality; news media;

   Sammanfattning : In this essay, the aim has been to investigate how the possibilities of leaving gang criminality are portrayed in the news media. It is of criminological interest to examine the extent to which news articles address the limitations and opportunities for individuals involved in gang criminality, as this could have long-term implications for criminal policy and crime prevention efforts. LÄS MER

3. 2. Communication in Complaint Handling

   Master-uppsats, IT-universitetet i Göteborg/Tillämpad informationsteknologi

   Författare :Kim Dao Jonsson; [2013-09-20]
   Nyckelord :Swedish Telecom; complaint handling; post-complaint satisfaction; negative emotions; behavioural intentions; perceived justice;

   Sammanfattning : Due to the importance of understanding what circumstances make customer complaint handling successful and how to achieve an effective result; this thesis aims to study the communication failure in the responses given by Swedish telecom companies’ customer service to consumer complaints, and post-complaint consumers’ reactions to those complaint responses through emotions and behavioural intentions. Since previous research about complaint management did not put much focus on communication role as well as on post-complaint consumers’ responses to organizational complaint handling, this study, based on the analysis of authentic customers’ complaint experience with Swedish telecom, incorporates the interactional dimension into the existing models of cognitive and affective antecedents of satisfaction with complaint handling. LÄS MER