Emotionell intelligens : En studie av den dskursiva produktionen av begreppet emotionell intelligens i ett organisationssammanhang

Sammanfattning: Emotional Intelligence (EI) is a highly used concept in contemporary organizations, especially in the recruitment process or education of employees and managers. The aim of this study was to examine the discursive production of the concept emotional intelligence and how it, linked to an organizational context, is expressed in web-based articles and course homepages. In total 11 texts related to emotional intelligence and organizational contexts were used as the object of study. A three-stage model was used as a method for analysis. The model included a content analysis, argument analysis and a deconstruction analysis in order to expose what was said about emotional intelligence and how it was said. The results show a dominant view of emotional intelligence as a deployable capability with a clear connection to success, achievement and efficiency in the workplace. The results also showed that the concept of emotional intelligence is charged with characteristics such as social competence, empathy, communication, self-awareness, conflict and stress management.