Informationssystemets inverkan på SMF i logistikbranschen : Fallstudie på Pallservice Renova Syd AB

Sammanfattning: Purpose – The aim of the study is to identify, from an operational and strategic perspective, the impact of a digital information system on SME in the logistics industry.Based on the purpose of the study, two questions have been formulated. • What effects can a digital information system provide on an information flow at an operational level?• What strategic benefits can a digital information system give? Method – A case study has been conducted on a small logistics company that manages, repairs and manufactures pallets. The data collection was conducted through interviews and observations. Based on the data collection, a literature study has been conducted where an inductive approach has been used. A comparison and analysis between the literature study and empirical data has generated the results of the study. Findings – With regards to operational and strategic perspective, a digital information system may have different types of impact on SMEs. From an operational perspective, a digital information system can have the following effects:• Operations can be reduced• Reduction of lead time• Enables increased quality of information and information may be available in real time• Creates prerequisites for forecasts, which in return creates a good basis for planning and decision making The benefits identified at a strategic level of implementing a digital information system are:• Competitive advantage• Decision can be taken based on correct information• Creates new opportunities• Better customer relations Implications – This study highlights the impact of digitization on companies and provides evidence that digitalization of information systems can lead to shorter lead times, reduced documents and safer information in the flows. The study's findings reinforce and confirm the existing theories that a digital information system can help a company to create more effective processes and a smoother management of its information. The case company illustrate a problem that more logistics companies may experience and where an information system can be a solution for easier management and more up-to-date information. Limitations – The purpose of the study is to investigate a company's information flow linked to a specific product category. The economic aspects of information management are not considered in this study.