Medarbetarundersökningar och multikulturella företag: en explorativ studie

Sammanfattning: Employee surveys are common tools for management to measure the attitudes of employees (Wiley, 2010). Due to globalization it also becomes more common that companies consist of different cultural compositions. Culture is a phenomenon that helps explain how people interpret their environment and can exist on a number of different levels (Hofstede &Hofstede, 2005). The study intended to examine the challenges in the implementation of an employee survey conducted on a group of employees from different cultural settings. The study should be classified as an exploratory study with a phenomenological approach. All the study participants are working with providers of employee surveys. Self-report was the method of choice to collect the data. Twelve respondents from nine different companies participated in the study. Analysis of the data was done both lexical and syntactic (Sphinx Lexica) and semantic (MCA-Minerva). The study shows, among other signs that the various providers of employee surveys use different methods to overcome cultural differences and that the customer has a great responsibility in the process of employee surveys. Study findings are discussed from different points of views.