Resilience Engineering within ATM - Development, adaption, and application of the Resilience Analysis Grid (RAG)

Sammanfattning: Resilience Engineering has evolved during the recent century and could be a good complement to the prevailing ideas concerning safety within the air traffic industry. The concept of Resilience Engineering stresses the fact that in order to keep up the high standard of safety, there must be greater attention directed to the importance of being proactive, and to implement measures before dangerous situations arises. The purpose of our work was to develop the Resilience Analysis Grid (RAG) to help LFV, the leading Air Navigation Service Provider in Sweden, to identify their ability to deal with disturbances and unexpected events. By testing our RAG on seven active air traffic controllers and operational managers, we were able to produce a final set of assertions, with a total number of 22 items, which LFV (or other similar organisations) can use as a foundation for future RAG studies. As a first attempt we also rated the answers which gave us an opportunity to produce a star diagram, showing the relationship between the areas covered by the RAG. During the interviews we discovered that resilience is already today in many aspects a big part of the everyday work and that the RAG method can therefore be applicable in the industry with some modification. However, there are certain areas within LFV that we believe there is room for improvements. We believe that the RAG could serve as a helpful tool in identifying these areas as well as assisting LFV in their striving to remain one of the safest organisations in the world.