Kunder, användare och medborgare: En undersökning av deltagarkonfigurationer i offentlig sektor. : En undersökning av deltagarkonfigurationer i svensk offentlig sektor.

Sammanfattning: A reform to a digitized public sector is underway. The purpose of this is to offer a simpler, more open, and more efficient service to all citizens. To create solutions that meet all the needs of citizens, public participation should be included in the development process. Public participation requires different competencies and means different things depending on the configuration of participation that takes place. The study examined how common public participation is, how those who work with participation interpret this, and what participation looks like in practice. In the study, a questionnaire was used to collect quantitative and qualitative empirical evidence in the form of likert-type scales and free text responses which were analyzed using descriptive statistics and thematic analysis. The result showed that participation from the public in digitization projects is relatively uncommon, where the user and citizen configurations were the most common. There were tendencies for the configurations to be used casually without being defined. About the same number of respondents felt that their design process most strongly related to the statement “design for people” as “design with people”, and the methods of participation used were most strongly linked to the customer and user configurations, within which participation often had power in decision-making.