Orientering i biblioteket? : en fallstudie om möjligheterna att vägleda besökarna på Hammarö bibliotek

Sammanfattning: The aim of this Master’s thesis is to investigate how a public library should sign and organize their resources to make them as accessible as possible to the users of the library. Our theory, Paul Arthur’s and Romedi Passini’s wayfinding theory, is about how people search through information loaded environments. Our empirical material consists mainly of three parts: an inventory of the resources and guiding at Hammarö bibliotek, eight interviews with visitors at Hammarö bibliotek and observations of how visitors use and interact with the library, its resources and guiding. With this material we got an image of the staff’s plans about the organization and guiding in the library, what the visitors thought about the library’s organization and guiding and how they used and interacted with the library. When analysing the empirical material with the wayfinding theory we found out that the library users searched through Hammarö bibliotek like its resources were hierarchically structured. On the whole the public library’s resources were structured hierarchically, but for various reasons the structure were not consistent. Our conclusions were that Hammarö bibliotek should organize their resources more consistent and make the organization mainly known for the users of the library in the entrance. The users also need to be led to the parts of the library that differ from the hierarchic structure. This is possible through a consistent and consequent signage system, which we discuss in this thesis.