Sökning: "Keywords: Chatbots"

Hittade 5 uppsatser innehållade orden Keywords: Chatbots.

1. 1. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

   Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

   Författare :Annie Bolmgren; Emma Axelsson; Julia Krusell; [2024]
   Nyckelord :Keywords: Chatbots; customer service; service quality; dissatisfaction; frustration; Technology and Engineering; Business and Economics;

   Sammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER

3. 2. Harnessing the Power : Exploring Opportunities and Challenges for Successful AI Adoption in Organizations

   Kandidat-uppsats, Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

   Författare :Axel Bodén; Gustav Dahlstedt; [2023]
   Nyckelord :Artificial intelligence; Management; Adoption; AI Implementation;

   Sammanfattning : ABSTRACT Date: 2023-05-31 Level: Bachelor/Master thesis in Business Administration, 15 cr Institution: School of Business, Society, and Engineering, Mälardalens University Authors:  Axel Bodén   Gustav Dahlstedt   (99/08/12)   (99/03/01) Title: Harnessing the Power: Exploring Opportunities and Challenges for Successful AI Adoption in Organizations Supervisor: Ali Farashah Keywords: Artificial intelligence, Management, Adoption, AI Implementation Research Questions: 1. What are the key challenges and opportunities faced by organizations when adopting Artificial Intelligence technologies? 2. LÄS MER

4. 3. Achieving Trust, Satisfaction and Commitment From AI Interactions : A Qualitative Study On The Effect of AI On Relationship Quality With Companies

   Master-uppsats, Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Författare :Tino Tuomisto; Adrian Ringström; [2022]
   Nyckelord :Artificial Intelligence; Relationship Quality; Trust; Satisfaction; Commitment; Relationship Marketing; AI Interactions;

   Sammanfattning : Introduction - Artificial intelligence, defined as “the ability of a system to correctly interpret external data, learn from such data, and use these learnings to achieve specific goals and tasks through flexible adaptation” (Kaplan and Haenlein, 2020, p.17), is an important tool for facilitating interactions between companies and customers. LÄS MER

5. 4. Customers perception of Artificial Intelligence as Chatbots in CRM

   Kandidat-uppsats, Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

   Författare :Elsa Kuylenstierna; Hanna Trägårdh; [2021]
   Nyckelord :CRM; customer relationship management; chatbots; artificial intelligence; ai; marketing; customer service; business administration; gen z; gen y; generations;

   Sammanfattning : ABSTRACT  Title: Customers perception of Artificial Intelligence as Chatbots in CRM  Subject: Bachelor thesis in business administration, 15 hp  Authors: Hanna Trägårdh & Elsa Kuylenstierna  Supervisor: Klaus Solberg Söilen  Examiner: Ulf Aagerup  Keywords: Artificial intelligence, Chatbots, Customer Relationship Management, Generation Z, Generation Y  Purpose: The purpose of this study is to determine the perception Swedish customers from Gen Z and Gen Y have of companies using chatbots in customer relationship management. Furthermore the study will analyze if the different generational groups perceive chatbots in different ways. LÄS MER

7. 5. Jämförande studie inom ordförståelse för chatbotar

   Kandidat-uppsats, KTH/Hälsoinformatik och logistik

   Författare :Aykut Özpolat; Kim Berglund; [2020]
   Nyckelord :;

   Sammanfattning : Sammanfattning Under de senaste åren har intresset ökat för så kallade chatbot-agenter som nyttjar mönsterigenkänning. Tjänsten används inom kundtjänstområdet och genererar affärsnyttagenom att minska personalkostnader och samtidigt säkerställa en hög tillgänglighetför kunder. LÄS MER