Sökning: "Adriana Ordoñez Flores"
Hittade 1 uppsats innehållade orden Adriana Ordoñez Flores.
1. Use of Wikis for Learning in a Call Center: A Case Study
Magister-uppsats, Institutionen för datavetenskap, fysik och matematik, DFMSammanfattning : Problem Area / Purpose The purpose of this research is to study how agents learn and share knowledge in a callcenter after the implementation of a wiki. How they create new knowledge, and theirperception of the knowledge conversion process. LÄS MER
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