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1. 1. User Involvement and Engagement on Municipal ICT Platforms : A case study on the municipality of Kalmar

   Kandidat-uppsats, Linnéuniversitetet/Institutionen för informatik (IK)

   Författare :Niklas Lindell; Emil Denudom; [2020]
   Nyckelord :ICT platforms; user involvement; user engagement; municipality; citizens; IKT-plattformar; användarinvolvering; användarengagemang; kommun; medborgare;

   Sammanfattning : Information and communication platforms are used by cities and municipality for government-citizen communication. Previous research has shown difficulties in purpose and use, as well as in implementation of ICT platforms. LÄS MER