Sökning: "Expectation Confirmation Model ECM"
Hittade 1 uppsats innehållade orden Expectation Confirmation Model ECM.
1. Unveiling the Depths of Customer Satisfaction : An Exploratory Qualitative Study on Chatbot Services and the Expectation Confirmation Model (ECM)
Master-uppsats, Uppsala universitet/Företagsekonomiska institutionenSammanfattning : The Expectation confirmation model (ECM) is commonly employed to investigate technological advances and customer satisfaction with chatbots. However, customer satisfaction is a multifaceted concept intertwined with emotions and subjective perceptions, comprehending customer satisfaction fully can therefore be challenging. LÄS MER
Resultatsidor:
1