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1. Communication Professionals as the Office Factotum: A Study of Emotional Labour and Well-Being in the Communication ProfessionMaster-uppsats, Institutionen för tillämpad informationsteknologi
Sammanfattning : This thesis investigated the concept of emotional labour for communication professionals in an internal communication context. Recently, the well-being of communication professionals has caught public attention in Sweden since the communication practitioner is considered an office factotum or all-purpose servant with numerous responsibilities and activities and is frequently overwhelmed by their multifaceted work assignments. LÄS MER