Sökning: "Mehmet Moore"

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  1. 1. Artificial intelligence in banking : A case study of the introduction of a virtual assistant into customer service

    Master-uppsats, Högskolan i Jönköping/Internationella Handelshögskolan

    Författare :Mehmet Ates; [2017]
    Nyckelord :Artificial Intelligence; Banking; Customer service; virtual assistant;

    Sammanfattning : The usage of artificial intelligence in banking is an important theme within entrepreneurial research. The purpose of the study was to analyse the motivations, challenges and opportunities for Swedish banking institutes to implement artificial intelligence based solutions into their customer service process. LÄS MER