Sökning: "Nathalie Kron"
Hittade 1 uppsats innehållade orden Nathalie Kron.
1. Reaching the Service Recovery Paradox : Using the Anchoring Effect to Reduce Required Monetary Compensation
Kandidat-uppsats, Högskolan i Gävle/Avdelningen för ekonomiSammanfattning : Aim: When service failures occur, companies must use service recovery actions to recover customer satisfaction. The service recovery paradox refers to the paradox which occurs when a customer is more satisfied after successful service recovery, than they would have been if no failure had occurred. LÄS MER
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