Handlingsutrymme - ett byråkratiskt dilemma? : En kvalitativ undersökning om hur handläggare inom Försäkringskassans sjukförsäkringssystem samt socialtjänstens försörjningsstöd tolkar sitt handlingsutrymme.

Sammanfattning: This essay shows how administrators in two different organizations are experiencing freedom of action in their work situation. The essay is made based on a qualitative method and interviews were used to implement the study. People chosen for this study are four administrators at a governmentagency - the Social Insurance agency, and four municipal officers from different Social service offices in southern Sweden. The theoretical framework consists of Weber's theory of bureaucracy, and his discussion of the legal authority. The analysis is designed as adiscussion of the parts that were especially prominent during the interviews. These parts were, for example, professional role, controland cooperation. The results show the complicated relationship that emerges when discussing the concept ofdiscretion. The experience of a wide discretion generally indicatesthe opposite, namely that it is regulated in different ways. The main reason for this appears to be extensive control functions andorganizational impact.