Establishing requirements for an e-learning platform for the chemiluminescence analyser LIAISON XL

Sammanfattning: E-learning has surged in popularity due to technological advancements and the COVID-19 pandemic, proving effective across various fields, including the healthcare sector. DiaSorin AB, a subsidiary of DiaSorin, a multinational biotechnology company, is exploring e-learning as an alternative to the on-site courses they are currently offering their customers, who mainly consist of laboratory personnel. One of DiaSorin AB’s long-term goals is to provide an e-learning platform for their chemiluminescence analyzer LIAISON XL, potentially reducing costs, commute time, and emissions while achieving positive learning outcomes. This thesis investigates the needs and challenges faced by laboratory personnel using chemiluminescence analysers, specifically LIAISON XL, and supports DiaSorin AB in developing an e-learning platform for LIAISON XL. This was accomplished through a user-centred design process consisting of six main components: 1) conducting a field study, 2) carrying out an interview study, 3) performing thematic analysis on the collected data, 4) creating personas, 5) establishing requirements, and 6) developing a prototype for an e-learning platform. By considering the established requirements, a potential e-learning platform for LIAISON XL can better support laboratory personnel and enhance their proficiency in using LIAISON XL. Future work should prioritise usability testing and refinement of both the prototype and the requirements.