Transportkvalitetshöjande åtgärder : en fallstudie vid GP-Last

Sammanfattning: This thesis has been done on a haulage contractor company named GP-Last (AB Gustav Perssons Åkeri) and the purpose with the paper was to analyse their traffic from Malmö to Stockholm and leave suggestions on efforts that GP-Last can use to increase their level of transportation quality. This has been done with two main questions, which problem do they have today and which efforts they need to do to solve their problems? Through a case study with interviews as method to collect data it showed that GP-Last had four main problems.         Not enough information about their freights. The transport planning unit in Malmö doesn’t have the exact delivery address when GP-Last begins to bring in the gods.         There are no clear routes. The transport planning unit in Malmö doesn’t know how the staffs in Bromma want the trucks to be loaded.         Inadequate communication between the two sites in Malmö and Bromma. The staffs in Malmö don’t get informed about their mistakes when they load the trucks wrong which results in that the same mistakes are being repeated.         Lack of attention about how many mistakes that are made. GP-Last have no information about how many mistakes that is being made and how long time it takes to fix the mistakes.     The efforts that GP-Last has to make to solve these problem is first to inform Schenker, the company that receives the booking of the freights, about the importance of information about the freights that the unit of transport planning needs. A route list was made in consultation with staff in Bromma that’s going to help the transport planning unit in Malmö. By adopting deviation report when a truck isn’t correctly loaded leads to better communication between the to sites and GP-Last gets good information about how many mistakes that are being made and how long time it takes to fix them.