Provisionens påverkan på telefonförsäljares motivation : Hur påverkar belöningssystem medarbetares motivation? Vilka följder har denna påverkan?

Sammanfattning:  Date:                                      2023-05-30  Level:                                     Bachelor/Master thesis in Business Administration, 15 cr   Institution:                            School of Business, Society and Engineering, Mälardalen                                                 University   Authors:                                Daniela Abada                Naemi Estifanos                                                                           (99/12/11)                                       (01/06/12)  Title:                                  The influence of sales commission on the motivation of                        telemarketers  Supervisor:                       Johan Grinbergs  Keywords:                         3 keywords  Research questions          1.How do reward systems affect employee motivation? 2.What are the consequences of this impact?  Purpose:                            The purpose of this research is to investigate the effect of sales commission as a reward and how it works as a motivational factor for employees   Method:                             Qualitative research method, face to face interviews. Thematic analysis and coding of data which is then analyzed in the analysis.  Conclusion:                       Sales commissions have an effect on employee motivation, possibly not in the long term as the majority of salespeople want to change workplaces due to the side effects that are the result of sales commissions such as stress, pressure and mental illness. Development opportunities are also motivating for salespeople, but not as extensive as the commission. The topic has divided thoughts between salespeople and the management team.