Socio-economic sustainable banking : A study on the transition to cashless banking in Sweden from the lens of socio-economic sustainability

Sammanfattning: Purpose – This research is investigating the Swedish banks transitioning to cashless bank offices. The investigation is carried out to fully understand the reasons behind the transition and what impacts it brought upon the stakeholders affected by it. The purpose of this is to analyze the transition for social and economic effects so that it can be concluded whether the transition was a move towards sustainable banking.  Method – The researchers carried out a case study at one of the biggest banks in Sweden. The empirical data for the research was collected through qualitative interviews and a survey with the bank’s employees as participants.  Findings – Several reasons for the transition to cashless banking were found. Both positive and negative effects brought up on stakeholders were also illuminated from the transition. The transition could not be deemed entirely as a move towards sustainable banking due to negative effects on stakeholders. However, it provides important information about the negative impacts and the stakeholders affected.  Implications – No clear answers can be provided due to many interrelated factors that are surrounding the transition, further studies need to be made to which are more focused on each the role of each and one of these factors.  Limitations – The case study is carried out in the Swedish banking sector, therefore, is geographically limited to Sweden as the transition might be different in different societies. The research is investigating the social and economic impacts brought by the cashless transition. Thus, the findings do not provide data regarding environmental impacts.