Knowledge Management Systems Issues Within Organizations

Sammanfattning: The aim of this study is to locate if there are some common problems connected to knowledge management systems (KMSs) within organizations. This thesis begins with an introduction to knowledge management (KM) and knowledge management systems, followed by a presentation of previous research in the field of KM problematics. To find these possible issues that may prevent an effective use of KMSs within organizations, we will study contemporary literature and perform some complementary interviews. The questions formulated are addressed to participants from the organization Tieto, at their office in Lund. The questions are kept to a restricted number to gather replies that collect the main answers of relevance. The results from the literature review are then compared to the interviews. The main conclusion of this study is that the organizational culture may affect the possible occurrence of KMSs that suffer from usability problems, which causes the knowledge sharing to be inadequate. Finally; a picture of the problem areas concerning KMSs within organizations arise and some resolutions along with recommendations are presented.