An AI-based System for Assisting Planners in a Supply Chain with Email Communication

Sammanfattning: Background: Communication plays a crucial role in supply chain management (SCM) as it facilitates the flow of information, materials, and goods across various stages of the supply chain. In the context of supply planning, each planner manages thousands of supply chain entities and spends a lot of time reading and responding to high volumes of emails related to part orders, delays, and backorders that can lead to information overload and hinder workflow and decision-making. Therefore, streamlining communication and enhancing email management are essential for optimizing supply chain efficiency. Objectives: This study aims to create an automated system that can summarize email conversations between planners, suppliers, and other stakeholders. The goal is to increase communication efficiency using Natural Language Processing (NLP) algorithms to extract important information from lengthy conversations. Additionally, the study will explore the effectiveness of using conditional random fields (CRF) to filter out irrelevant content during preprocessing. Methods: We chose four advanced pre-trained abstractive dialogue summarization models, BART, PEGASUS, T5, and CODS, and evaluation metrics, ROUGE and BERTScore, to compare their performance in effectively summarizing our email conversations. We used CRF to preprocess raw data from around 400 planner-supplier email conversations to extract important sentences in a dialogue format and label them with specific dialogue act tags. We then manually summarized the 400 conversations and fine-tuned the four chosen models. Finally, we evaluated the models using ROUGE and BERTScore metrics to determine their similarity to human references. Results: The results show that the performance of the summarization models has significantly improved after fine-tuning the models with domain-specific data. The BART model achieved the highest ROUGE-1 score of 0.65, ROUGE-L score of 0.56, and BERTScore of 0.95 compared to other models. Additionally, CRF-based preprocessing proved to be crucial in extracting essential information and minimizing unnecessary details for the summarization process. Conclusions: This study shows that advanced NLP techniques can make supply chain communication workflows more efficient. The BART-based email summarization tool that we created showed great potential in giving important insights and helping planners deal with information overload.