Leveranssystem på Tieto

Sammanfattning: Today many companies aims to have their systems automated. Tieto works in a delivery system that is not fully automated, and they wish for it to be improved. They wish to improve this delivery system, as it’s not automated. This work aims to analyze the delivery system to find possi- ble solutions. The delivery system is being used to deliver services to Telia and developed modules are installed for system tests, acceptance tests and in production. The analysis is done by observing and interviewing users on Tieto. If a solution can be found the solutions will be found mainly within automation, but also in level of risk and usability. A solu- tion will be implemented and aiming for practical results that can be used in the delivery system. The analysis has resulted in prioritizing automa- tion of installations descriptions for modules, in the form of installation reports. After the automation of the installation reports, a prototype was implemented for automation of the installation guide. It is being used for getting an overview of everything that will be installed in production. A generation of installation reports has resulted in an automated solution that has been deployed in the delivery system. The deployment has shown a great time gain, a lower level of risk and an increased usability. The automation of the installation guide has resulted in a prototype that generates a big part of the content automatically. An analysis of the de- livery system shows that it contains both advantages and disadvantages in the system/process. It also contains a few missing parts. Many sugges- tions has been reported to improve the delivery system.