Kontroll över informationsspridning vid outsourcing av underhåll för säkerhetskritiska system : En fallstudie inom industrisektorn

Sammanfattning: Outsourcing of the maintenance activities related to safety-critical systems poses several challenges, where unauthorised access can lead to severe consequences in terms of data vulnerability and huge income lost. Companies can prevent the dissemination of information by managing security, which also contributes to economic and social sustainability. The purpose of the study was to investigate how organizations in the industrial sector deal with the issues of information dissemination in the outsourcing of maintenance activities related to safety-critical systems. To study the area, eleven companies have been interviewed where the results have been compiled in a cross-case analysis, which has been analysed against previous research. The study shows that there are several factors leading to an increased risk of undesired dissemination. Furthermore, the study has resulted in a model for managing control over the dissemination of information in the outsourcing of maintenance for safety-critical systems.