Complaint system for Health Care Center Hjärtat

Sammanfattning: Today the IT support could be overwhelmed with loads of requests from the clients within the Health care center Hjärtat (Also known as HCCH) through email, which is an inefficient way to store and manage information of each complaint. Tracking down the list of requests is also an issue. For the goals to ensure the achievements of expanding to new clients, IT support needs a better alternative way to manage, store, and retrieve information. This thesis reports a prototype of a complaint management system implemented for the Healthcare center Helsingborg Hjärtat. The software architect pattern in this project is Model view control and applied on the Visual studio .Net core with the programming language of C-sharp and HTML. Test results showcase the prototype of the complaint management system as an administrator, and the result of the system handles the complaint cases well. The IT support experience keeps track of the complaints more efficiently sent from the client users.