Försäkringskassan- effektiv och/eller rättssäker?

Sammanfattning: The public administration and its officials have a number of values which they have to relate to in their work. The values are a set of democratic and economic values. This study’s purpose is to examine how the officials at the National Insurance Office in Sweden give priority to these values. The study is performed by interviews with officials at two insurance offices. The study shows that the officials in a high degree value the democratic values legal security and public ethics. In turn they experience that productivity, which is an economic value, is being promoted in a high degree from the management. The focus on productivity leads to a reduced legal security.