Healthcare Production Control Maturity Model

Sammanfattning: Sweden has been struggling with bad access to healthcare. The National Healthcare Guarantee is not fulfilled, and Sweden has low productivity numbers. One suggested solution to deal with this issue is increased healthcare production control. Healthcare production control (HCPC) is the activity to actively trying to match healthcare needs with capacity. Public authorities are advocating increased healthcare production control in the regions and many regions are just starting up region wide efforts. Problem Definition and Purpose Region Jönköping Län’s central development unit of Qulturum has started rolling out healthcare production control together with the software system Astrada KPS and has so far seen promising results. For their continuous work with healthcare production control, they desire a way to assess the maturity of different departments or organizations. This would allow them to prioritize efforts and guide departments in their HCPC journey. The purpose of this thesis is hence to develop a maturity model for healthcare production control. A maturity model will summarize important knowledge in the field and could be used to share their knowledge with other healthcare regions. The thesis uses methodology connected to maturity model development that has similarities with the constructive approach. A literature review was used to create an initial understanding of HCPC and maturity models. A two-sided conceptual framework was created, capturing both important areas of HCPC and maturity models. Expert interviews were then held based on this conceptual framework and analyzed in relation to the extant literature to form a first draft of a maturity model. Three workshops with stakeholders were held to refine the model and the maturity model then evaluated with two different organizations. A maturity model was finalized after the evaluations. The final maturity model is grid based and consists of twelve different process areas that can be categorized into four categories: ‘Organization and Culture’, ‘Structure and Routines’, ‘Measurement and Control’, &‘IT’. In total there are five maturity levels, in order of increasing maturity: ‘No HCPC’, ‘Reactive’, ‘Active’, ‘Internally Integrated’, &‘Proactive and Holistic’. The final maturity model is complemented with questions and examples, a blank sheet for assessment and administration mechanisms for future assessment.