Sökning: "customer centric marketing"

Visar resultat 1 - 5 av 19 uppsatser innehållade orden customer centric marketing.

  1. 1. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

    Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Annie Bolmgren; Emma Axelsson; Julia Krusell; [2024]
    Nyckelord :Keywords: Chatbots; customer service; service quality; dissatisfaction; frustration; Technology and Engineering; Business and Economics;

    Sammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER

  3. 2. Digital Sustainability: How does digital transformation in the tourism industry affect sustainable development? : A case study of the Innovation Voucher Project in Korea

    Master-uppsats, Södertörns högskola/Företagsekonomi

    Författare :Jongwoo Lim; [2023]
    Nyckelord :Digital sustainability; Digital transformation transition ; Tourism business; Sustainable development; COVID-19; Service Marketing; Innovation Voucher Project;

    Sammanfattning : This paper examines how the adoption of a series of digital technologies in tourism companies affects economic, social, and environmental sustainability. This research conducted a quantitative survey on tourism companies in Korea to empirically explore the connection between digital transformation and its impact on sustainability. LÄS MER

  4. 3. Exploring AI Adoption in Entrepreneurial Content Marketing Strategies of European Companies

    Magister-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Johan Valeur; Mantas Liekis; [2023]
    Nyckelord :Entrepreneurial marketing; Artificial intelligence; Marketing; Technology adoption; Machine learning; Customer journey; AI tools.; Business and Economics;

    Sammanfattning : Artificial intelligence has recently gained enormous attention due to its potential to revolutionize many industries. One of these areas of interest where AI may have the potential to have a significant impact is content marketing. LÄS MER

  5. 4. The blueprint on how to achieve sustainable growth in an emerging DTC company

    Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Joachim Silber; [2022]
    Nyckelord :Dynamic marketing capabilities DTC ; customer lifetime value CLTV ; retention; acquisition;

    Sammanfattning : In recent years, the direct-to-consumer business (DTC) has become an increasingly popular way for companies to conduct their business. A large part of why companies choose to build a business based on DTC is for the consumer data they get access to. LÄS MER

  7. 5. Motivationsfaktorer till e-handelsköp : En studie av konsumenters e-handelsköp under Covid-19 pandemin i Sverige och Finland

    Magister-uppsats, Södertörns högskola/Institutionen för samhällsvetenskaper

    Författare :Josefine Jähle; Mathilda Walch; [2022]
    Nyckelord :Motivational factors; E-commerce; Covid-19; Utilitarian motives; Hedonic motives; Situational factors; Sweden; Finland; Consumers; Motivationsfaktorer; E-handel; Covid-19; Utilitaristiska motiv; Hedoniska motiv; Situationsfaktorer; Sverige; Finland; Konsumenter;

    Sammanfattning : Bakgrund: Under Covid-19 pandemin rasade den fysiska handeln i snabb takt och redan i april 2020 hade den minskat med 23 procent i Sverige och lika mycket i Finland. Detta har däremot resulterat i att e-handeln vuxit kraftigt. LÄS MER