Sökning: "Fredrik Bondeson"

Hittade 1 uppsats innehållade orden Fredrik Bondeson.

  1. 1. Customer Loyalty in Mobile Banking : findings from the millennial generation

    Master-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Fredrik Bondeson; Isak Lindbom; [2018]
    Nyckelord :Mobile banking; customer loyalty; millennials; Relationship Quality; Technology Acceptance Model; factor analysis; Sweden;

    Sammanfattning : The purpose of this study is to investigate and explain the underlying factors that contribute to the creation of loyalty within the area of mobile banking, and their relative importance. The study is limited to the Swedish market and members of the millennial generation. LÄS MER