Sökning: "Josefin Anna Viklund Nordenståhl"
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1. “Generation Y” Do their belonging to a generation determine choice of communication tool?
Kandidat-uppsats, Sektionen för ekonomi och teknik (SET)Sammanfattning : This research paper will, based on the frame of references and through a quantitative study, describe how Generation Y prefers to communicate with customer service departments. The purpose is to help companies lower their expenses by focusing on one of the two traditional communication tools, telephone or e-mail. LÄS MER
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