Sökning: "Julie Walter-malcurat"

Hittade 1 uppsats innehållade orden Julie Walter-malcurat.

  1. 1. Online customer experience in service settings : Analysing the customer expectations gap: a focus on the food delivery sector

    Kandidat-uppsats, Jönköping University/Internationella Handelshögskolan

    Författare :Ines Poncin; Julie Walter-Malcurat; [2021]
    Nyckelord :Customer experience; Customer Expectations Gap; Online Food Service;

    Sammanfattning : Background: As the result of the constant business evolution and in addition to the 2020 worldwide sanitary crisis, online services demand has significantly increased. Shifting from a physical-based customer experience to an online customer-focused service providing. LÄS MER