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  1. 1. Hjulspår på banken : En kvalitativ fallstudie om vägarna mellan lean och motivation hos anställda i tjänstesektorn

    Magister-uppsats, Företagsekonomi

    Författare :Emelie Eriksson; Malin Stockman; [2010]
    Nyckelord :work motivation; lean production; lean service; intrinsic motivation; arbetsmotivation; lean production; lean service; inre motivation; SEB Way;

    Sammanfattning : Background: Since the coining of the phrase lean production by Womack, Jones and Roos in 1990, this mass production system of Japanese origin has been implemented in a multitude of organizations throughout the world, the results being predominantly positive from a financial point of view. The possibly negative effects of mass production on worker motivation have been discussed since quality of work life became an important political issue in Sweden in the 1970’s. LÄS MER