Sökning: "Szu Yuan Wang"

Hittade 1 uppsats innehållade orden Szu Yuan Wang.

  1. 1. Discovering Consumer Complaint Behavior in Online Food Delivery

    Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Ziyuan Liang; Szu Yuan Wang; [2021]
    Nyckelord :Complaints; consumer behavior; online food delivery; dissatisfaction.; Social Sciences;

    Sammanfattning : Online food delivery is becoming increasingly popular and has attracted more and more attention of scholars. However, the study on online food delivery faces a gap of consumer complaints. Those complaints can help service providers improve their service and business. LÄS MER