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  1. 1. IMPACT OF AI ON DECISION MAKING: : AI REPUBLIC, A TELUS INTERNATIONAL CASE STUDY

    Magister-uppsats, Högskolan i Gävle/Företagsekonomi

    Författare :UMUTONI JANE HABIMANA MONIQUE; NAJLA'A AREEF FALAH ALSAWAEER; [2023]
    Nyckelord :Artificial intelligence; cognitive ability; deductive approach; data; process; technology; predictability; decision making; qualitative;

    Sammanfattning : Abstract The purpose of this master thesis is to conduct a Qualitative analysis on the impact of artificial intelligence (AI) on Telus International, a leading provider of customer service and business process outsourcing solutions using the deductive approach to collect the data. Through interviews with key respondents at the company and a review of relevant literature, this study aims to understand the ways in which artificial intelligence is being used at Telus International in the decision making process and the effects it has on the organisation. LÄS MER