Ständiga förbättringar : Tillämpning av Lean Administration i kommunala verksamheter

Sammanfattning: Background and problem discussion: The concept of Lean Production comes from Toyota's way of building cars with higher quality and efficiency. The concept is that you want to create continuous improvements by rationalizing your work and trying to reduce waste. The Lean concept was founded in production, but Lean has recently begun to be used in other industries and operations, including Lean Administration. Lean has become more common in public activity, and can be a way to work more efficiently and provide citizens with better service. Purpose: The purpose of our study was to create a greater understanding of the extent to which Lean Administration is applied in the 10 largest municipalities in Sweden, how this application looks and what similarities and differences exist between the municipalities' way of working with Lean. Methods: We have conducted a survey, where the ten largest municipalities have been asked about their Lean work. We have used a combined method where the survey was based on multiple choice questions and open questions, ie both quantitative and qualitative approaches. Conclusion: Our study shows that half of the municipalities in question are working with Lean to some extent. The study also shows that three of the municipalities who answered no to the question of working with Lean use the Lean approach without naming it as Lean work. The municipalities are satisfied about their Lean improvements.