Kopplingen mellan omvärldens miljökrav och näringslivets miljöarbete - en studie om DHLs miljöanpassning

Sammanfattning: Title: The connection between the surroundings environmental demand and the business world’s environmental work link – A study about DHLs environmental conditioning Date: 29 May 2009 Level: Bachelor’s degree in Service Management, 15 points Authors: Nina Lemic, Elaine Wendt and Björn Östman Advisor: Hervé Corvellec, Birgitta Olsson and Filippa Säwe Key words: Environmental work, DHL, contingency theory, impact from surrounding world, strategies, environmental management system, administrative authority, environmental objective Object: DHL, haulage contractor industry, environmental requirements Purpose: The purpose of this essay is to deepen the scientific knowledge about witch environmental demands the surrounding world has on companies and how the companies handle the demands. To achieve our purpose DHL, an international shipping company, whose activity is extremely exposed for the environment, will be analysed. Questionary: What is the connection between the internal company structure and the external demands? Which are the surrounding world’s environmental demands? How does DHL handle the environmental demands? Method: The essay is based on qualitative interviews with DHL staff and Internet-based quantitative inquiries aimed at companies using haulage contractors in their business. Conclusions: Two contradictive conclusions have been seen as a result of this essay. On one hand we discovered that the environmental engagement in the world is moving forward, which is a consequence of interest from authorities and consumers. Even DHL itself is engaged in environmental work, as they have realised all the positive effects of this engagement. At the same time, the analysis showed that environmental work is not done for the environmental purpose alone. It also needs a substantial cost saving or increase of income to make it interesting enough.