Robot Gaze Behaviour for Handling Confrontational Scenarios

Sammanfattning: In everyday communication, humans utilise eye gaze due to its importance as a communication tool. As technology evolves, social robots are expected to become more adopted in society and, since they interact with humans, they should similarly use eye gaze to elevate the level of the interaction and increase humans’ perception of them. Previous studies have shown that robots possessing human-like gaze behaviour increase the interactants’ task performance and their perception of the robot. However, social robots must also be able to behave and respond appropriately when humans act inappropriately, and failure in doing so may normalize bad behaviour even towards other humans. Additionally, with the recent progress of wearable eyetracking technology, there is interest to see how this technology can be used to help generate human gaze into a robot. This thesis work investigates how the eye gaze behaviour from a human being can be modeled into the robot Furhat to behave more human-like in a confrontational scenario. It further investigates how a robot possessing the developed human-like gaze model compares to a robot using a believable heuristic gaze model. We created a pipeline which concerned selecting scenarios, conducting roleplays between actors of these scenarios to collect gaze, extracting and processing that gaze data and extracting probability distributions that the human-like model would utilise. Our model used frequencies to determine where to gaze and head rotation, while gamma distributions were used to sample gaze length. We then executed an online video study with the two robot conditions where participants rated either robot by filling out a questionnaire. The results show that while no statistical difference could be found, the human-like condition scored higher on the measures anthropomorphism/human-likeness and composure, whereas the heuristic condition rated higher on expertise and extroversion. As such, the human-like model did not yield a significant benefit on robot perception to opt for it. Still, we suggest that the pipeline used in this thesis work may help HRI researchers to perform gaze studies and possibly build a foundation for further development.