ISO 9001 : En fallstudie om hur de ständiga förbättringarna, som är införda i företagets verksamhetssystem, är anpassade efter medarbetarna

Sammanfattning: MPC is the company Exova Metech’s operating system that contains all the information needed for the company's objectives and guidelines to permeate the company. How changes in the MPC should be communicated with the company's employees can be seen as problematic. Routines that have been changed in practice, the process owners do not always update in the MPC, it leads to that the employees can not ensure that duties are performed properly. It is therefore important that management takes its responsibility by providing updated information. The management´s commitment is also important to utilize employees' capabilities and create understanding of quality management that is lacking to some extent today. Methods for measuring employee motivation and knowledge, creates the conditions for an innovative environment.