Dashboard Design Proposal for Trionas TNE Editor using User Centred Design

Sammanfattning: We have been working together with Triona AB to design a dashboard mock-up for their web application TNE Editor, so they can get a better overview of important information. A process with many steps is needed to gather information about Trionas customers, we want to reduce the number of these steps. Triona is an IT-consulting business. They primarily work with logistics and infrastructure organizations. Our goal was to develop an administrative dashboard for TNE Editor. A user centred design (UCD) approach was used. This was done by involving the users in the process from the beginning to determine what requirements the users had. A UCD methodology helps use valuate if they are satisfied with the design according to the usability requirement satisfaction. Our research questions were: How can a dashboard reduce the steps needed to gather statistical information of Trionas customers? By implementing design principles for a dashboard, will the users be satisfied with the dashboard design? We interviewed employees at Triona that use the TNE Editor and made a SWOT-analysis based on their answers. The results showed opportunities to implement different data about Trionas customers on a dashboard. Information like the activity trend the customers, proportion of accepted and rejected projects and common error messages. We designed a dashboard mock-up with the feedback from the interviewees together with design guidelines such as gestalt theory and information visualization theory. We have also taken usability and user experience principles into consideration to make the dashboard as efficient and user friendly as possible. The users of the TNE Editor generally seem pleased with the dashboard mock-up. However, there is still room for additional iterations to improve the design further.