Designing a Digital Customer Portal for BDX Företagen AB : A User-friendly Web Application Interface

Sammanfattning: The complexity in the construction industry with multiple stakeholdersinvolved during a project create a demand for good communication. Theinformation channel between contractor and customer with relevant andupdated information is important for success in a project. Manual handlingof the information can lead to loss of important information due to thehuman factor. This master thesis deals with the development of a prototype for a customerportal for the construction division at BDX Företagen AB. The aim of theproject was to create a user-friendly and intuitive customer portal to eliminateadministrative burdensome tasks. The project followed an activity-centered approach with a base in designthinking with the phases planning, inspiration, ideation and prototype & test.The phases were iterative and consisted of brainstorming, co-designworkshop, user testing and prototyping. The focus was to understand theuser’s needs in relation to the functions that needed to exist for the system towork optimal. Users were involved during the project from creating arequirement specification to user test of the final prototype. Further toachieve this, relevant theories in user experience, design, gestalt and layoutprinciples were researched in the literature review. The project resulted in two user-friendly and intuitive prototypes for acustomer portal, a mobile and computer version for the different screen size.The customer portal includes relevant project information, ordering of a newproject and changing settings for the user. The interface is associated withBDX and their colours but in a new setting.