Mjuka Värden - Det humana kapitalet.

Sammanfattning: The purpose of this essay is to analyse and evaluate human relations within organisations in purpose to achieve higher productivity. Both research objects gained interest in this essay due to how their own result should be effected and their own values but the writers also detected a little curiosity on how the competition handled these questions. The essay have progressed in the following steps: first the authors have tried to find a problem definition and a scientific ground to work from. After that an extensive literature study were done to be followed by an mapping of apparition on the human relations on Scania motorverkstads logistics department and Volvo Logistics by interviews of the people in charge in these organisations. To see whether there was a unanimous line of thoughts between the management and the employees the authors made questionnaires to the different department. After that the authors studied and evaluated the answers against theories and what the theories says about improvement of the human recourses improves productivity. The authors have from the answers they received and the theories the authors have read also made proposes to improvements and new ways of thinking that both companies can take part of.The result of this investigation is that both Scania and Volvo Logistics have a very good knowledge of what it takes to use human relations in their companies. The result showed that the agreement with the employees who carry out the work is not what the authors expected.