Designprinciper för ökad transparens till informationsflöden

Sammanfattning: Never before has so much information been shared regarding people and their behaviour on social media. The development of digital services has provided users with the tools to communicate through text, sound, pictures and video. Less obvious in communication within social media are the social signals that humans use in everyday life. Signals that can help people understand and interpret situations and also help determine how to behave with others. To manage all this information that is shared across social media, companies uses hidden processes that regulate and distribute the content. Though, the users has a lacking understanding about why certain information is shown just for them, which can lead users to misinterpret their personal feed of information. This study has analysed these problems in the context of information feeds that is used in social media. The study explores how information feeds can be designed to increase transparency to other users, information and hidden processes. A qualitative research approach has been used where the collected data acts as the source provided for the five design principles that is defined in this study. These design principles has been incorporated in a prototype that later has been evaluated. The results show that they are providing increased transparency and acts within the three defined dimensions: transparency to identity, transparency to information and transparency to interaction. The design principles address these defined aspects and can thereby also provide an enhanced transparency to information feeds.