Bottar inom systemutveckling : Systemutvecklares inställning till att använda bottar somstödjande verktyg under systemutvecklingsprocessen

Sammanfattning: Systems development is a complex process that places highdemand on those who perform it. A system developer isexpected to manage and carry out several complicated tasks,which often run simultaneously. There are a variety of bots,short for robots, available that can assist them witheverything from finding bugs, sending reminders incommunication channels, answering questions about code,and much more. It is already known that system developersuse bots to a large extent, but this study has investigatedwhich factors influence the use of bots in systemdevelopment. In order to achieve the aim of the study, aqualitative study was carried out with a deductive approach,where five professional system developers were interviewedabout their experiences with bots. The result was reviewedand analyzed using the Technology Acceptance Model(TAM3) whose sub-factors helped to identify which factorsinfluence system developers in their use.The study shows that system developers mostly start usingbots when they are influenced and feel pressure fromcolleagues and others in the industry, and that there is a fearof not keeping up with the developments that are takingplace. Furthermore, they continue to use bots when theydiscover that many processes are made more efficient andeasier with bots. However, all participants in the studyhighlight that there are several negative aspects that affectthe extent to which they can use bots. Clients and employerslimit the use when they impose restrictions on the use of botsout of fear for security and reliability issues. Several in thestudy point out that bots will be used to an even greaterextent in the future and that it has the potential to makesystem development both faster and more cost-effective, butat the same time it is also important to understand the risksassociated with them.