Bakomliggande intelligens i Bot Framework : En undersökning av Microsofts ramverk för att skapa chatbotar

Sammanfattning: Purpose The purpose of the project was to investigate how a chatbot, based on the swedish version of Microsoft Bot Framework handles language based varieties of the users questions. This is to provide an overview of how Microsoft Bot Framework works. Method In order to answer the issues and thereby fulfill the purpose of the report, a case study based on the information on parts of the information that was available on the web page for The Courts of Sweden.. A qualitative, experimental study was made where the intelligence in Microsoft Bot Framework’s chatbot technology was tested within the categories of misspelled words, use of synonyms, randomised word order and added contextual and emotional phrases. The research began with the development of two artefacts, one question collecting web crawler and an alternative chatbot, GORCh, that entirely lacks the intelligence that the test should cover. Apart from GORCh, a human respondent was also brought in. These two were used to demonstrate the human intelligence, providing a tool to show whether Microsoft Bot Framework has it. Later, questions and their earlier mentioned variations where created using GORCh and subsequently asked to all respondents. Finally, the answers were analyzed in order to answer the issues. Result There were no case where Microsoft Bot Framework acted in the way expected if it would’ve had intelligence. Hence, the test cannot show any case where such intelligence is used for the cases tested for. Implications It is fully possible to compensate for many of these cases, for example by entering more questions or using Microsofts other tools. This does, however, require manual work from the one who implements a chatbot built on Microsoft Bot framework.. Limitations The test was only done on Microsofts Swedish chatbot service. It does not cover intelligence in any other language. The test only covers questions to a chatbot that is limited to answering one specific subject.